Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Windows XP: Click Add or Remove Programs. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. On the Start menu (for Windows 8, right-click the screens bottom-left corner), click Control Panel, and then, under Programs, do one of the following: Windows Vista/7/8/10: Click Uninstall a Program.Update printer drivers: Ensure that you have the latest printer drivers installed on your computer. This can help refresh the connection between the devices and clear any temporary glitches.
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+ Restart your printer and computer: Turn off your printer and computer, wait for a few seconds, and then turn them back on.Note: This tool applies to Microsoft Windows PC's only. We recently performed a test comparing three (3) Canon MAXIFY models to three (3) HP Officejet models in order to determine which lineup was best suited for. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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